Privacy policy

Last updated: June 12, 2025

This Privacy Policy describes how Mental Balance Hub (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from mentalbalancehub.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from various sources. The information that we collect and use varies depending on how you interact with us.

Information We Collect Directly from You

Information you provide directly to us through our Services may include:

  • Contact details, such as name, address, phone number, and email.
  • Order information, including billing/shipping addresses, payment confirmation, and purchase details.
  • Account information, such as username, password, and security details.
  • Shopping information, including items viewed, added to cart, or purchased.
  • Customer support information, such as inquiries or complaints submitted via our Services.

Information We Collect Automatically

We may automatically collect information about your interaction with the Services through cookies, pixels, and similar tracking technologies, including:

  • Device and usage data, such as IP address, browser type, and access logs.
  • Location data, based on your IP address or device settings.

Information We Obtain from Third Parties

We may receive information about you from third-party services, such as:

  • Advertising and marketing partners, including social media platforms.
  • Analytics providers, for tracking and measuring engagement.
  • Payment processors, for completing transactions securely.

How We Use Your Personal Information

We use your personal information to:

  • Provide and improve our Services.
  • Process transactions and fulfill orders.
  • Communicate with you about your account, purchases, and customer support requests.
  • Show personalized ads and marketing messages.
  • Comply with legal obligations and prevent fraud.

Sharing Your Personal Information

We may share your personal information with:

  • Service providers, such as payment processors, shipping partners, and customer support providers.
  • Marketing partners, including advertising networks and social media platforms like Facebook for targeted advertising.
  • Legal authorities, when required to comply with applicable laws or protect our rights.

Health and Wellness Disclaimer

The products and services offered by Mental Balance Hub are intended to support general mental well-being and personal wellness. They are not a substitute for professional medical advice, diagnosis, or treatment. Always consult with a licensed healthcare provider for specific health concerns or conditions. Individual results may vary, and any use of our products or services is at your discretion.

Your Privacy Rights and Choices

Depending on your location, you may have rights related to your personal data, including:

  • The right to access, correct, or delete your information.
  • The right to opt out of marketing communications.
  • The right to request restrictions on processing your data.

To exercise these rights, please contact us at info@mentalbalancehub.com.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to provide and enhance our Services. You can manage your cookie preferences through your browser settings or opt-out mechanisms provided by platforms such as Facebook.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

Security of Your Information

We implement reasonable security measures to protect your personal information; however, no system is completely secure. If you suspect unauthorized access to your account, please contact us immediately.

Third-Party Websites

Our Site may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

Children's Privacy

Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

 info@mentalbalancehub.com